FAQ

1. How long are shipping times?

    Your products will ship within two days of your order, and then take 10 - 30 days to reach your doorstep. Each product at Lamby Fishing Store has an estimated delivery time that you can find in the product description. 


    2. What's your return policy?

      Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.


      3. Can I cancel my order?

        Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

        4. What happens if I receive the wrong item?

        If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

        5. Do you offer exchanges?

        We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one

        6. Do you offer promotion?

        Yes, we offer monthly promotions, sales, discount coupons, giveaways, and new arrival products to customers who subscribed to our store. So if you would like to receive the latest special offer and save money, please subscribe us at the bottom of our website!

        7.What if my order never arrive?

        We have 70 Days Buyer Protection Money Back Guarantee. If you did not receive your items within 70 days after placing the order. We promise to give you a full refund.  

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